FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Choose The Best Package That Fits Your Budget

Payments Accepted

We accept PayPal, Visa and MasterCard.  Payments can be made online.

Cancellation Policy

You are able to cancel without charge at least 24 hours in advance from the start of your scheduled cleaning. Any cancellations after the 24 hours you will be charged 25% of your package price. You are able to reschedule your cleaning without charge at least 24 hours in advance from the start time of your scheduled cleaning.

Satisfaction Guarantee

We are dedicated on client satisfaction. Our services was built to meet our customers needs for their home and businesses. Touch Of Love is the Professional Cleaning Services you can count on.

Frequently asked questions

FAQ

How soon must I cancel my appoinment?


You are able to cancel without charge at least 24 hours in advance from the start of your scheduled cleaning.




Do I need to provide any of the cleaning products/materials or equiptment?


No. Unless you have specific products or equipment you want us to use.




Do your wash windows?


Yes we do. You can request a Free Quote




If I do not cancel my appointment within 24 hours will there be a charge?


Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.




Are you able to have the same professional for every cleaning?


We work very hard to satisfy our customer request, however based on the time and date you request the professional you had prior may not be available. But you are able to request your professional when scheduling your cleaning.




Can I reschedule my cleanings?


Yes, you are able to reschedule your cleaning without a charge at least 24 hours in advance from the start time of your scheduled cleaning.




Will I receive a reminder for my cleanings and who it will be?


Yes, you will receive a reminder of your cleaning and of the professional within 24 hours of you cleaning.




What's included in a cleaning service?


Bedrooms, Living Room and Common Areas: Will be dusted, mirrors will be wipe down and glass fixtures. Floors will be cleaned and Trash removal. Bathrooms – Clean and sanitize toilet, shower, tub and sink, Dust all surfaces Mirrors and any glass fixtures will be cleaned, Floors will be cleaned and trash will be removed Kitchen – Load dishwasher and/or wash dishes. Clean sink, Wipe down stove, oven and fridge. Clean floor and trash removal. If there are any additional cleanings, you may add before scheduling your cleaning.









COVID-19

How soon can I recieve service for COVID-19?


Currently we are booking and scheduling clients everyday according to their needs. Usually clients are put on the schedule and recieve services within a couple of days.




What are the best practices to prevent COVID-19?


Clean your hands often, either with soap and water for 20 seconds or a hand santizer that contains at least 70% alcohol. Avoid close contact with people who are sick Put distance between yourself and other people (at least 6 feet). Cover your mouth and nose with a cloth or mask when around others. Sneeze and cough in you arm, prevent from sneezing and coughing in your hands. Clean and disinfect frequently touched objects and surfaces daily.




What practices do you have in place for COVID-19?


Our professionals are required sanitize and disinfect large areas and spaces with the use of our ULV Cold fogger machines equipped with special chemicals to help combat Covid-19 and all other viruses. Our team is equipped with protective body and eye wear as well as masks and gloves for their own protection.




Are staff allowed on the premises while services are being conducted?


We are strict during our cleaning process and ask that all establisments be free and clear of all personnel before the commencement of our services to ensure the safety of us and others.




How long does the sanitizing process take?


Depending on size and space, each job varies. Usually our team gets the job done within a matter of an hour or so. We focus more on getting the job done rather than the time as everything needs to be carefully sprayed then wiped and cleaned methodically.




How long before we can resume business operations after sanitizing?


Normally, our team focus more on completing the task after business hours so that the environment has time to settle for few hours. Because of the type of chemicals we use business can resume almost immediately. However, we always instruct our clients to wait an hour or so before doing so.




Do I have to Sanitize my business or office everyday?


While it is completely safe to do so, there is no requirement on our behalf to have to utilize our services any more needed. Some businesses and compainies aren't sanitizing and disinfecting their establishments at all and they are still open to the public. However, the risk run extremely high for those establishments because of the traffic which makes them vulernable to being exposed to an airborne virus. We have contracts for reoccurring clients that use our services as little as once a week, twice a week all the way to contracts of 5-15 times a month depending on their needs or the amount of visitors who frequent their establishment per week. So it's up to you.





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Touch Of Love Cleaning               Services

Head Office

P.O. Box 769

Lancaster, PA 17601

Touch Of Love Cleaning Services is located in Lancaster, PA.  Established since 2019

Operating Hours

Mon - Fri: 7am - 6pm
​​Saturday: Special Appt. Only
​Sunday: Special Appt. Only

© 2020 by Touch of Love.  

888-521-7311

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